COURSE INSIGHT

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  • Foundation in IT Support Skills
    The CCST IT Support course equips you with the essential skills required to manage, troubleshoot, and provide technical support for various hardware, software, and networking environments. These skills are crucial in the modern IT landscape and are highly sought after in organizations of all sizes.

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  • Industry-Relevant and Practical Skills
    This course emphasizes practical, hands-on experience to help you become proficient in configuring and troubleshooting IT systems. You will learn how to effectively support both individuals and organizations in maintaining their IT infrastructures.

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  • Certification Preparation
    The course is designed to help you prepare for industry-recognized certifications such as CompTIA A+, ITIL, and Microsoft Certified Solutions Associate (MCSA), which can significantly enhance your credibility and career prospects in IT support.

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  • Entry-Level IT Support Careers
    If you're starting a career in IT or looking to transition into the field, this course is the perfect stepping stone. It provides you with the foundational knowledge needed for entry-level positions in IT support, system administration, and technical assistance.

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  • Real-World Scenarios and Troubleshooting
    The course provides real-world examples and troubleshooting scenarios, ensuring that you're well-prepared to solve issues in actual IT environments. From hardware failures to software glitches, you’ll gain the expertise to address a wide range of technical problems.

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  • Updated Curriculum
    The curriculum is regularly updated to reflect the latest trends and technologies in IT support, ensuring that you’re learning the most current and relevant information to stay ahead in the fast-evolving IT field.

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  • Improved Career Opportunities and Earning Potential
    By acquiring CCST IT Support certification, you’ll enhance your job marketability and be prepared for higher-paying positions in the IT support sector. Certified professionals often have better job prospects and salary potential than their non-certified peers.

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Career Prospect

  • IT Support Specialist
  • Help Desk Technician
  • System Administrator
  • Technical Support Engineer

 

 

 

Training Features

    • Comprehensive Curriculum
    • Expert Trainers
    • Hands-on Learning and Case Studies
    • Flexible Learning Options
    • Official PMP Study Material
    • PMP Exam Preparation Support
    • Post-Course Assistance
    • Accreditation and Recognition
    • Certificate of Completion

    CCST 100-140 Course Contents

    Introduction to IT Support

    • Overview of IT Support Roles
    • Essential IT Skills and Tools
    • The IT Support Lifecycle
    • Service-Level Agreements (SLAs)

    Hardware Fundamentals

    • Computer Components and Architecture
    • Motherboards, CPUs, RAM, and Power Supplies
    • Hard Drives and Storage Devices
    • Peripheral Devices (Printers, Scanners, etc.)
    • Hardware Installation and Configuration

    Operating Systems and Software

    • Installing and Configuring Operating Systems (Windows, Linux, macOS)
    • Software Installation and Troubleshooting
    • Operating System Command Line Tools
    • System Configuration and Updates
    • System Recovery and Backup Solutions

    Networking Basics

    • Introduction to Networking Concepts
    • Network Devices (Routers, Switches, Firewalls)
    • IP Addressing and Subnetting
    • Troubleshooting Network Connectivity
    • Introduction to Wi-Fi and Network Security

    IT Support Tools and Utilities

    • Using Remote Desktop and Support Tools
    • Disk Management and Partitioning
    • Disk Imaging and Backup Software
    • Troubleshooting Tools (ping, traceroute, etc.)
    • Monitoring and Diagnostic Tools

    IT Security Basics

    • Cybersecurity Principles and Practices
    • Password Management and Authentication
    • Securing Networks and Systems
    • Anti-virus and Anti-malware Software
    • Firewall Configuration and Security Policies

    Troubleshooting Techniques

    • Identifying and Diagnosing Hardware and Software Issues
    • Troubleshooting Common Operating System Problems
    • Network Troubleshooting and Connectivity Issues
    • Printer and Peripheral Device Troubleshooting
    • Creating Support Tickets and Incident Management

    Customer Service in IT Support

    • Communication Skills for IT Support
    • Managing User Expectations
    • Handling Difficult Customer Interactions
    • Providing Effective IT Support Solutions
    • Documenting Support Interactions and Solutions

    Cloud Computing and IT Support

    • Introduction to Cloud Technologies (IaaS, PaaS, SaaS)
    • Cloud Storage and File Management Solutions
    • Virtual Machines and Virtualization Basics
    • Using Cloud-based IT Support Tools
    • Managing Cloud Services and Security

    IT Support Best Practices

    • ITIL Framework and IT Service Management
    • Documentation and Knowledge Base Management
    • Disaster Recovery and Business Continuity Planning
    • IT Asset Management and Software Licensing
    • Developing IT Support Procedures and Policies